TubeBrieferThis Policy applies to paid plans purchased for tubebriefer.com from TubeBriefer. It supplements the Terms of Service. Where mandatory consumer law gives you a stronger right, that law prevails.
1. Cancellation
You may cancel from account settings or by contacting [email protected]. Cancellation stops the next renewal; unless stated below, access continues through the paid period and unused time does not automatically convert to cash. Deleting an account does not itself prove cancellation, so retain the confirmation email.
2. Statutory withdrawal rights
If you are a consumer in the EEA, UK or another jurisdiction with a cooling-off right, you may withdraw within the statutory period unless the digital service was fully performed after your express request and acknowledgment that the right would be lost. If performance began during the cooling-off period, any lawful charge is proportionate to service supplied before withdrawal. Contact [email protected] with your order number and clear withdrawal statement.
3. Refund eligibility
Unless mandatory law requires otherwise, a first-time individual subscriber may request a refund within 14 days of the initial charge if the paid plan has not been materially used (for example, no paid transcription minutes or exports consumed). We may approve a pro-rata or goodwill refund for verified duplicate charges, technical failure that we cannot reasonably cure, or an erroneous renewal caused by our billing error. Promotional, gift, enterprise, API, and customized plans may have different written terms.
We do not refund after a billing period merely because the Service was not used, a source video was unavailable, an output was inaccurate, a user violated third-party rights, or usage limits were consumed—except where consumer law requires a remedy or the failure is attributable to us.
4. Processing
Approved refunds are returned to the original payment method, normally within 5–10 business days after approval. The payment processor or bank may take longer. Taxes are refunded only to the extent permitted or required. Currency conversion and bank fees may be non-refundable unless caused by us.
5. Chargebacks and support
Please contact us before filing a chargeback so we can investigate. We may provide transaction and usage records to the payment provider or bank. Fraudulent or abusive refund requests may result in suspension, without limiting statutory rights.
6. Contact
Include your account email, order/receipt number, charge date, plan, and reason. Contact [email protected], TubeBriefer. This Policy does not limit non-waivable statutory guarantees or remedies.